Support

How do I cancel Paneglow Pro?

In the extension, open Settings → Paneglow Pro → Manage or cancel. That opens your subscription's page on ExtensionPay, where you can cancel it. You keep Pro until the end of the period you've paid for, and you aren't charged again. Or email us, and we'll cancel it for you.

Can I get a refund?

Yes, for a monthly plan's first payment, or for any yearly payment, within 14 days of it. Email us with the email address you subscribed with, and we'll refund it in full. The refund policy has the details.

I have a new computer, or reinstalled Paneglow

To get Pro back, open Settings → Paneglow Pro → Restore a subscription and enter the email address you subscribed with. There's nothing to pay again.

Your wallpapers stay on the computer you imported them on. To move them, choose Backup → Export everything on the old computer, and restore that file on the new one. Settings sync, if you turn it on, carries your settings, site rules and collections, but not the pictures and videos themselves.

The wallpaper doesn't show on a website

While you're on that site, click Paneglow's button in the toolbar (or in the browser's Extensions menu) and choose Enable on, followed by the site's name. The browser asks you to allow that one site. Overlay works on every site; Backdrop, which puts the wallpaper behind the page, is experimental, and some sites paint over it.

How do I remove everything?

Removing the extension deletes everything it stored on your computer. If you turned on settings sync, first choose Delete synced settings in Settings → Sync, so the copy in your browser account goes too. Backup files you saved stay where you saved them.